Skip to content
English
  • There are no suggestions because the search field is empty.

Two Factor Authentication Troubleshooting

Learn how to troubleshoot Two Factor Authentication issues on mozzo and regain access to your account by following these simple steps.

​

If you are not receiving the onetime passcode to your phone, use "Lost your authentication device?" to login.

1. Start by signing in to mozzo with your email and password.

Start by signing in to mozzo with your email and password.

2. Then, click on the "Lost your authentication device?" option below the Verify button.

This will send a verification code to the email address you used to login.

Then, click on the

3. Locate our email message containing the verification code, then enter the 6-digit code into the box provided in mozzo.

Locate our email message containing the verification code, then enter the 6-digit code into the box provided in mozzo.

4. If you need to change the phone number associated with your account, navigate to Account Settings in the top right by clicking your Avatar.

If you have not uploaded an image for your mozzo Avatar, your initials will be displayed.

If you need to change the phone number associated with your account, navigate to Account Settings in the top right by clicking your Avatar.

5. On the My Account tab, you may change your authentication method and/or your phone number.

On the My Account tab, you may change your authentication method and/or your phone number.