FAQ: Registering for Classes at Archbright

• How do I register for classes?
  If you do not have an account on our website, you need to create one to register for classes. Click on the Login button and choose “Create An Account” and follow the prompts.

• Once you have logged in, find Archbright University on the navigation bar and choose Available Courses from the drop-down menu. On this page, you will find a list of all upcoming courses at Archbright in chronological order. Use the search and sort features on the left navigation to locate the classes you are interested in attending.

  To register, click on the course title and then scroll to the bottom of the page. You’ll begin registration by either selecting yourself as a Participant, choosing another Participant, or adding a new Participant. Then follow the prompts to complete registration.
  
  
• How do I register someone on my team?

  Once you have an account and have logged in to the website, you can register yourself for classes as well as anyone on your team. To register a team-member, you will need to add them as a Participant at the beginning of registration. When you add a Participant, you will be asked to provide his/her full name, email address, phone number, title, and company name. Once you have added the Participant, he/she will appear in your account’s Participant list for future registrations.

  You may also send the participant name, email address, phone number, title, course title, course date, and method of payment to the Member Services Representative at info@archbright.com and we will process the registration for you.
  
  
• Can my employees register themselves?
  Yes. Your employees need to have an active account on the website to process registrations. If they do not have an account, it is easy to create one. To get started, simply click on the Login button and choose “Create An Account.”
  
  

  If your company is a Bronze, Silver, or Gold Member of Archbright, all employees will receive member pricing when they log in. If they do not see member pricing, please call Member Services to request that their Account be marked as a member account.

  If you are not a Member of Archbright, your employees will not receive member pricing. If you have any questions about the benefits of membership, please contact us at 206.329.1120 or 509.381.1635.
  
  

• I created an account but it’s not showing my member discount for classes. How do I get the right price to show?
  If you have just created your account the system needs you to log out and log back in so it can register your email domain. Once you’ve done this, your discount as a Bronze, Silver, or Gold member will automatically appear.

  If you have a common email address (@gmail.com @yahoo.com @hotmail.com) instead of a company specific email address (@archbright.com @boeing.com), the system won’t be able to recognize you as a member and provide your discount. You can call Member Services at 206-664-7222 to make sure you receive your tiered membership discount.

• I have registered for a class that I can no longer attend. What is your Cancellation Policy?
  For our open enrollment classes (both classroom and virtual), requests for cancellations and refunds can be processed on the website through your account for up to 2 business days prior to the class date. For participants who either cancel within the 2 business days or who fail to attend the class, no refund will be issued.
  
  Please call our Member Service Representative with any questions about cancellations and refunds at 206.329.1120 or 509.381.1635.
  
  
• If can’t come to the class, can I transfer my registration to another date?
  

  You cannot transfer funds or class dates. You can cancel and process a refund request through your Order History page if you are doing so outside of our cancellation window. Simply click on the Refund & Remove button for the course that you are unable to attend. Once you have submitted this request, you can then locate the preferred class and register for it.
  
  You may also call Member Services at 206.329.1120 or 509.381.1635 and request your cancellation and refund, but you must do so no later than 2 business days prior to the class date.

  We cannot transfer funds or keep funds as credits for future registrations.
  
  

• Can I add a user so they can register for a class?
  Registrants must create an account on the website in order to register for a class. To create an account, the user can simply click on the Login button and choose “Create An Account.”
  
  

• Can you register my employees for me?
  Absolutely. Email the Member Services Representative at info@archbright.com with the name of the attendee, their email address and phone number, the method of payment desired, and the course date and title or call 206.329.1120 or 509.381.1635.
  
  
• Can I pay with a credit card?
  Yes, all class registrants can pay with a credit card. If you are a member of Archbright, you may also choose Bill My Company to generate an invoice that will be sent to the Main Contact (Coordinator) and Account Payer designated at your organization. Invoices are due within 15 days of receipt.
  
  
• Can I pay with a check?
  If you are an Archbright member, you can pay your invoice with a check. Non-members must pay with a credit card.
  
  
• Can I bring cash to the class and pay then?
  We do not accept cash payments; payments must be by credit card or check.
  
  
• I would like to attend a Spokane class, what hotel accommodations do you recommend?
  If you are traveling to Spokane for a class and require an overnight stay, Archbright training attendees enjoy a special rate at the Spokane Airport Holiday Inn—conveniently located next door to our Spokane training facility. Click here to make your reservation or call 1.877.834.3613 and mention you are with Archbright.
  
  
• How do I reset my password?
  If you are logged in to your account and want to reset your password, find the Reset My Password page under My Account/Account Info.
  
  

• I forgot my password. What do I do?
  If you have forgotten your password, click on the Login button at the top of the screen. Next, click on the Forgot? button next to the password field. Enter the email address associated with your account. We will send you an email right away with a new temporary password. Note: the temporary password will automatically be assigned to your account. In order to change your password, you must sign-in using the temporary password. If you do not receive the email within a few minutes, please check your Junk Email folder. If you need further assistance, contact Member Services at 206.329.1120 or 509.381.1635.

Call us at 206.329.1120 or 509.381.1635, or email info@archbright.com to learn more!