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Leads must learn the power of influence to have an impact. This class teaches the skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations, and giving feedback to improve performance.
This one-day course certifies attendees in basic first aid and CPR, including the operation of an Automated External Defibrillator (AED). Participants gain the knowledge, skills, and background to effectively recognize an emergency and take appropriate action.
To maintain state-recognized first aid certification, certified employees must attend a four-hour recertification course every two years. This half-day course recertifies attendees in basic first aid and CPR, including the operation of an Automated External Defibrillator (AED).
Learn a powerful set of interaction skills that enables you to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.
Gain practice in writing a vision statement and outlining the steps to follow in order to make your goal a reality.
In Developing Your Company’s Training Plan, you will learn how to look at the training needs of the entire organization and map your training needs to the goals of your company.
The No. 1 reason people quit their jobs is a bad boss or immediate supervisor. Learn how to dramatically boost effectiveness through the use of consistent models for everyday supervision activities, including feedback, discipline and documentation, delegation, and teamwork skills.
Many selection processes fall short because managers focus solely on the interview itself. During Hiring Winners, participants will learn the entire process—from analyzing the job requirements, to conducting the actual interview, to evaluating candidates, and extending a job offer.
What makes a successful leader? The Work of Leaders distills leadership best practices to three basic steps—crafting a vision, building alignment, and championing execution—and reveals specific behaviors to support each step.
A major factor in our success in the workplace is the ability to work with others. Develop an awareness of your unique behaviors and the behaviors of those you work with to increase your effectiveness and reduce tension.
Is your company prepared for emergencies? Would workers know how to respond in an emergency?
Unfortunately, workplace violence and “active shooter” situations are becoming more and more of a concern for employers. This course explores the dynamics of typical active shooter situations and discusses current best practices for preparation and response to such incidents.
Employees must receive regular, constructive feedback in order to correct performance problems. Learn an objective, fact-based model to improve substandard performance that minimizes an employee’s defensiveness.
Emotional intelligence increases our capacity to make good decisions, deal with change, build relationships, and manage stress. Learn how to identify patterns and make choices to be more effective personally and with others.
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