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Leads must learn the power of influence to have an impact. This class teaches the skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations, and giving feedback to improve performance.
Understanding Workers’ Compensation and Controlling Costs addresses many common misconceptions and explains the law in non-legalese, user-friendly terms—in a format where open discussion is encouraged.
In today’s business climate, it is essential for employers to take proactive steps toward preventing harassment in the workplace.
To maintain state-recognized first aid certification, certified employees must attend a four-hour recertification course every two years. This half-day course recertifies attendees in basic first aid and CPR, including the operation of an Automated External Defibrillator (AED).
Intended for all employees in General Industry, our OSHA 10-hour General Industry training is an orientation to occupational safety and health for workers covered by OSHA 29 CFR 1910. Participants will learn general awareness on recognizing and preventing hazards in a general industry setting.
The No. 1 reason people quit their jobs is a bad boss or immediate supervisor. Learn how to dramatically boost effectiveness through the use of consistent models for everyday supervision activities, including feedback, discipline and documentation, delegation, and teamwork skills.
People management is not “one-size-fits-all.” The most effective managers bring out the best in their people by adapting their approach to the individual in front of them at the moment.
Just one employee with chronic performance problems can drag down the productivity and morale of an entire work group, as well as dominate a leader's time and lead to frustration and stress. In this course, participants build leaders' skills in handling chronic performance problems.
Federal and State Wage and Hour Regulations are arguably the most confusing and difficult area of employment and personnel law to administer.
An effective safety and health program does not rely on any one individual or department. It requires the involvement of the entire company: management, supervisor, and workers.
A major factor in our success in the workplace is the ability to work with others. Develop an awareness of your unique behaviors and the behaviors of those you work with to increase your effectiveness and reduce tension.
Learn a powerful set of interaction skills that enables you to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.
A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong.
This one-day course certifies attendees in basic first aid and CPR, including the operation of an Automated External Defibrillator (AED). Participants gain the knowledge, skills, and background to effectively recognize an emergency and take appropriate action.
In Developing Your Company’s Training Plan, you will learn how to look at the training needs of the entire organization and map your training needs to the goals of your company.
Pay Equity practices are a hot topic for human resources, with increased emphasis by the EEOC and new state laws targeting inequitable pay and promotion opportunities.
Excellent customer service is crucial for good business. Learn to deal with internal and external distractions, to listen for the meaning behind customers’ communications, and to respond professionally to difficult customers of any type.
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