The Art of Difficult Conversations | 2/10
Virtual Class
Number of Seats Available: 25Most people aren’t taught how to handle tough conversations at work, so they avoid them or say the wrong thing. This can lead to bigger issues: unresolved tension, disengaged employees, and costly HR problems. Difficult conversations don’t get easier with time. Instead, they get better with the right tools and practice.
This interactive workshop will teach you how to engage in difficult conversations effectively. You will draft specific words to use and make a plan in case the conversation doesn’t go as expected. With these tools, you will meet difficult conversations with confidence and clarity.
After completing this course, participants will be able to:
- Gain awareness of how thoughts and feelings impact an interpersonal situation
- Recognize “conflict traps” that may hinder progress in moving toward a collaborative solution
- Use a Conversation Planner to thoughtfully prepare for a difficult conversation
- Apply active listening skills to reduce defensiveness and engage in perspective-taking
- Identify appropriate next steps following a difficult conversation
Note: This course includes material that overlaps with Conflict to Collaboration. Participants are advised to register for only one of these courses, it is not recommended to take both.
Cancelation Policy:
- If you wish to cancel OR reschedule your registration and you provide at least 2 business days' notice, a $100 change fee will now apply. All payments in excess of $100 will be refunded. If the registration fee is less than $100, there will be no refund issued.
- Cancelations requested with less than 2 business days' notice are non-refundable.
- An organization is permitted to send a different individual in place of someone else and not incur the $100 fee, however some exceptions apply.
- If you have any questions regarding this policy, please feel free to contact us at Info@archbright.com.
Our live, instructor-led classes are designed for, and rely on, active participation to ensure a quality learning experience. Because of this, these sessions will not be paused and will not be recorded for future use or reference.
Technology Note for Attending Virtual Training
Before attending an Archbright virtual training class, please ensure that your internet connection provides a minimum of 5 Megabits per second (Mbps) in upload speed. To check your upload speed, visit www.speedtest.net and perform a speed test. If the reported upload speed is significantly less than 5 Mbps, you may experience connectivity issues during your virtual training session, and in such case, we recommend seeking an alternative option.