Delivering Extraordinary Customer Service | 5/12
Virtual Class
Number of Seats Available: 25Extraordinary customer service happens when employees are trained to make each interaction meaningful. In doing so, they boost customer satisfaction, helping their organization succeed and grow. In Delivering Extraordinary Customer Service, participants will sharpen their customer service skills to better represent their organization’s brand or mission. They will learn strategies for clarifying expectations, solving problems, and staying empathetic and respectful during each stage of the customer journey.
After completing this course, participants will be able to:
- After completing this course, participants will be able to:
- Identify and adapt to a customer’s preferred communication style
- Analyze the role of active listening, paraphrasing, and empathy in a successful
- customer interaction
- Use positive language to approach challenging customer service interactions, such as telling someone “no”
- Use simple self-care strategies to recover from a tough experience with a customer
Cancelation Policy:
- If you wish to cancel OR reschedule your registration and you provide at least 2 business days' notice, a $100 change fee will now apply. All payments in excess of $100 will be refunded. If the registration fee is less than $100, there will be no refund issued.
- Cancelations requested with less than 2 business days' notice are non-refundable.
- An organization is permitted to send a different individual in place of someone else and not incur the $100 fee, however some exceptions apply.
- If you have any questions regarding this policy, please feel free to contact us at Info@archbright.com.
Our live, instructor-led classes are designed for, and rely on, active participation to ensure a quality learning experience. Because of this, these sessions will not be paused and will not be recorded for future use or reference.
Technology Note for Attending Virtual Training
Before attending an Archbright virtual training class, please ensure that your internet connection provides a minimum of 5 Megabits per second (Mbps) in upload speed. To check your upload speed, visit www.speedtest.net and perform a speed test. If the reported upload speed is significantly less than 5 Mbps, you may experience connectivity issues during your virtual training session, and in such case, we recommend seeking an alternative option.