Course Description

In today’s fast-paced workplace, change isn’t just inevitable; it’s constant. This class gives managers and supervisors the tools to lead confidently through uncertainty. Whether it’s a shift in operations, technology, or personnel, leaders will learn to foster trust, reduce resistance, and inspire a shared commitment to moving forward.

Participants will explore the four stages of change, looking at both big-picture strategy and its impact on people. In doing so, they will create an action plan to solve their teams’ real-world challenges. Through group discussion and personal reflection, leaders will build the confidence to guide others through change with clarity and empathy.

Course Objectives

After completing this course, participants will be able to:

• Recognize the human impact of change; identify common reactions at each stage of the change process
• Lead with empathy and clarity by using proven communication strategies that reduce resistance and build trust
• Create a plan to guide their teams through current or upcoming transitions with confidence and purpose
• Foster a resilient, change-ready culture by modeling adaptability and reinforcing commitment through ongoing support

Course Agenda

• Introduction and the Pace of Change
• Risks and Benefits of Change Initiatives
• Individual Reactions to Change
  • Shock and Denial
  • Retreat and Resistance
  • Acknowledgement and Exploration
  • Adaptation and Commitment
• Leadership Behaviors
  • Management vs. Enablement
  • The Change-Savvy Organization
• Conclusion and Next Steps