Archbright University

Leadworker Effectiveness

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Course Description

Leads play a crucial role in many organizations—overseeing the daily work of the front-line employees, making sure the productivity goals are met within quality and safety standards. This can be difficult without the organizational authority that a supervisor has, so Leads must develop the power of influence to have an impact.

In Leadworker Effectiveness, Leads will learn skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations and giving feedback to improve performance.

After completing this course, participants will be able to:

  • Manage relationships with non-Leads for increased teamwork and productivity
  • Use active listening techniques to increase information sharing across the team
  • Effectively set performance expectations with employees
  • Acknowledge high performers with a three-step feedback model
  • Improve substandard performance using a five-step feedback model
People

Designed for:

Supervisors and Managers

Calendar

Length:

7 hours (1 day)

Location

Delivery Type:

Virtual Classroom and In-Person

Shield

Price:

$600.00

HRCI-2023

This program has been pre-approved by the HR Certification Institute.

shrm-recertification-provider

Archbright is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP®️ or SHRM-SCP®️.

Upcoming Classes