Course Description

Extraordinary customer service happens when employees are trained to make each interaction meaningful. In doing so, they boost customer satisfaction, helping their organization succeed 
and grow.

In Delivering Extraordinary Customer Service, participants will sharpen their customer service skills to better represent their organization’s brand or mission. They will learn strategies for clarifying expectations, solving problems, and staying empathetic and respectful during each stage of the customer journey. 

After completing this course, participants will be able to:

• Identify and adapt to a customer’s preferred communication style
• Analyze the role of active listening, paraphrasing, and empathy in a successful 
  customer interaction
• Use positive language to approach challenging customer service interactions, such as telling someone “no”
• Use simple self-care strategies to recover from a tough experience with a customer