Course Description

Conflict exists in every organization and to a certain extent may indicate a healthy exchange of ideas and creativity. However, the last thing anyone wants or needs is for conflicts with co-workers or supervisors to threaten the ability to collaborate or work effectively.

Conflict to Collaboration explores the definition of workplace conflict and presents tools for managing conflict effectively. While examining such ideas as behavior and word choice, participants will learn the difference between a mindset of conflict (win/lose) and a mindset of collaboration (win/win). The course also outlines the steps for collaboration and allows participants time to apply new insights to solving a workplace related conflict.

After completing this course, participants will be able to:

• Create a collaborative mindset and choose words which reduce defensiveness and conflict
• Choose between the five styles of conflict management to effectively address specific conflicts
  
• Interact effectively with others, despite the conflict management style they are displaying