How Employers Should Handle Workplace Investigations

What Triggers a Workplace Investigation? 

Employers have a legal and ethical duty to conduct a workplace investigation whenever they receive a complaint involving harassment, discrimination, workplace violence, or safety concerns. This duty exists regardless of how the complaint is received—whether it’s a formal written report or a casual comment shared during a meeting. 
 
Even if the employee asks that no action be taken, or if the incident is from the past and the employee is no longer with the organization, employers are still obligated to investigate workplace misconduct thoroughly and without delay.

Employer Obligations During an Investigation 

A prompt and impartial investigation helps mitigate risk, maintain a respectful workplace culture, and demonstrate to employees that concerns are taken seriously. Ignoring or delaying a response can lead to legal exposure and damaged trust in leadership. 
 
Employers must take every complaint seriously, document the process, and ensure neutrality—especially when the issue involves a sensitive or protected class, such as race, gender, age, disability, or religion. 

How Archbright Helps with Workplace Investigations 

At Archbright, we support employers at every stage of the workplace investigation process. Whether you’re looking for guidance on next steps or need a third-party investigator to ensure impartiality, we’re here to help. 
 
Here’s how eligible Archbright members can access HR support services for investigations: 

• Talk to an HR Advisor: Our HR Hotline provides members with direct access to seasoned HR professionals who can advise on handling a complaint. 

• Leverage mozzo’s Resource Library: Members can access templates, policy samples, and our Workplace Investigations Keynote to support internal processes. 

• Enroll in Training: Our Conducting Workplace Investigations class equips HR professionals with the skills needed to conduct effective, compliant investigations. 

• Request a Third-Party Investigation: When neutrality is crucial, Archbright’s HR Advisors and Legal Team at Workplace Law Group are available to conduct thorough, impartial investigations on your behalf. 

“Our team is well-versed in handling intricate employer matters, including cases of harassment, theft, or other workplace incidents,” says Erin Jacobson, Archbright Attorney and President of Workplace Law Group. “They are prepared to serve as fact finders or conduct investigations under the protection of attorney-client privilege, ensuring a thorough and confidential process.” 

Need Help with a Workplace Investigation? 

Whether you’re navigating a new complaint or want to proactively prepare your team, Archbright has the tools and expertise to support you. From investigation guidance to outsourced services, we’re your partner in building and maintaining a healthy workplace culture. 
 
Contact us today at info@archbright.com, 888.622.4402 to learn more about our HR support services and how we can assist with your next workplace investigation.